Frequently Asked Questions
1
Are you a factory or trading company?
Yes, we are a direct manufacturing factory.
2
Where is your factory located? How can I visit there?
Our main factory is located in Zhejiang, China. You can fly to the international airport directly, and we can arrange to pick you up there. All clients from home and abroad are warmly welcomed to visit our facility.
3
What makes you different from others?
- Excellent Service: We promise to reply with pricing within 24 hours - and often within a minute during working hours.
- Quick Delivery: For standard orders, we promise to deliver within 15 days. As a direct manufacturer, we ensure delivery times according to our formal agreements.
- Special Export Design: We pay close attention to export packaging. We use plastic clips on beams for surface protection and wrap uprights in transparent plastic film to prevent transit damage.
- 10-Year Warranty: Our high design and manufacturing standards allow us to offer a 10-year warranty for regular use.
4
What are the delivery times?
This depends on the product. Typically, standard products are delivered within 15 days. The delivery time for custom and special products depends on the required tooling setup.
5
May I know the status of my order?
Yes. We will proactively send you updates and photographs at different production stages of your order, ensuring you receive the latest information in a timely manner.
6
Are samples available?
Yes, we can send sections of sample pieces for your reference via express courier.
Lush Rack
